Job title and description
Installation Manager at Stellar Solar. I oversee all residential roof mount installations. My responsibilities include ordering materials for jobs, and managing the installation crews. I am also responsible for quality control of all installations, which includes fixing any issues we have with systems.
How long with Stellar Solar
I started with Stellar in June 2009.
Best part of your job
The best part of my job is that I am involved in every stage of the installation, from the site survey to the final inspection. At the end of the process, I love to see the final product and know that the customer is satisfied.
Challenges that go with it
Sometimes, customers’ requests go beyond my responsibilities. However, according to the company standards of customer service, I am responsible for customer satisfaction, so sometimes I have to think outside the box to come up with a solution that will not affect our installation cost but will still satisfy the customers’ requests.
“Stellar moment” an experience at Stellar Solar where you, or someone else has gone above and beyond to solve a problem or provide a great experience for a customer.
There was one time a few years ago when I had to meet with a customer on a Sunday. The customer was traveling out of town for the beginning of the installation, and his only day available before the install was on a Sunday morning. So, despite it being my day off, I met with the customer and completed the job. It was worth it as the customer was very pleased that we worked around his schedule.
Where are you from originally and tell us about your family
I was born in Los Angeles and raised in Mexico until I was 14, when I moved back to the United States. Same story with my wife Perla. I have a 6 year old, Zared, and another boy in the way, Noam.
Describe your perfect day off
My perfect day off is a day at the dirt bike track with my wife and my son. Any time spent with my family is perfect.
Top 3 San Diego restaurants
-Miguel’s Cocina –
-Pho Nam Cali
-Dave and Buster’s
First concert and where
My first concert was a Mexican rock band, Jaguares. It was at the Sport Arena in San Diego about 4 years ago.
First car or motorcycle
My first car was a 1996 Honda Civic that I got in high school.