- Job title and description
- How long with Stellar Solar
- Best part of your job
The best part of my job is resolving a variety of different issues as they come along. I love dealing with problem systems where the solution isn’t immediately apparent, and it takes some figuring out to solve the issue.
- Challenges that go with it
The challenges don’t always come in electrical, mechanical or structural form. I am also responsible for Quality Control, which can be difficult due to unavoidable human error. This responsibility, combined with the rest of my duties, sets me up to be seen as the bearer of bad news. However, It does give me the opportunity to resolve a variety of issues and make the company stronger by creating solutions to problems instead of ignoring them and letting them linger.
- “Stellar moment” an experience at Stellar Solar where you, or someone else has gone above and beyond to solve a problem or provide a great experience for a customer.
Dealing with service, I come across a variety of different situations with all different types of customers. One customer had to go out of state to deal with his father going into emergency surgery, due to a car accident. While out of state, the customer got an email alert form his solar monitor that his PV system wasn’t reporting. With everything else that was going on, he took it as his system wasn’t producing and he feared an electric bill would push him over a financial cliff. Responding quickly, I took a look at his online monitoring site, and was able to set some of his concerns at ease by explaining that it looked like an internet connectivity problem not a production problem. I got his permission to go out to his home and verify my off-site diagnosis.
The next morning I found his PV system in proper working order and was able to fix his monitoring interconnection. I called to inform him about his system and asked him about his dad, after a sigh of relief he let me know that he out of surgery and doing good. He told me how much he appreciated the quick and calm response and thanked me.
- Where are you from originally and tell us about your family.
I was born in San Diego, My wife’s name is Michelle and have two daughters, Amber and Lilly.
- Describe your perfect day off
Taking the family down the coast in Baja to eat lobster and body board with my oldest, while my wife and my youngest play ninja against the waves on the beach.
8. Top 5 San Diego restaurants (any price point)
1. C Level / Island Prime
2. Blue Water Sandwich Shop
3. Goody’s Sushi
4. Cowboy Star
9. First Concert
Santana and Mana 1998
10. First car or motorcycle
1986 Honda 250R ATV for my fourteenth birthday.